No sound is playing
Raise the media volume, disconnect wired accessories, and confirm audio is not being routed to AirPods, a Bluetooth speaker, CarPlay, or another external device. Stop the current session, reopen DropClear, and try again.
Support
DropClear: Water Eject Support
Help with sound output, audio routing, haptic feedback, session behavior, safe use, and persistent speaker problems.
Sound is quiet or distorted
Remove cases or accessories that cover the speaker openings, keep the speaker area unobstructed, and avoid pressing the device against fabric or a flat surface. Persistent distortion can indicate moisture or hardware damage that an app cannot repair.
Haptics are not noticeable
Haptic strength and availability vary by device, system state, accessibility settings, and the active session. The audio portion may still run when haptic feedback is reduced or unavailable.
Recommended device position
Disconnect charging cables, hold the iPhone securely with the speaker area facing downward, and keep the openings clear. Do not shake the device aggressively, insert objects into the speaker, or use compressed air.
When to stop
Stop the session if the device becomes unusually warm, produces abnormal mechanical sound, shows a liquid-detection or charging warning, or appears physically damaged. Do not charge a wet device.
Persistent audio problems
DropClear cannot diagnose internal damage or guarantee liquid removal. If sound remains muffled after the device has had time to dry, or if the phone experienced significant liquid exposure, follow Apple guidance and contact an authorized service provider.
Purchases and downloads
App Store downloads, payment history, refunds, and purchase restoration are managed by Apple. Confirm the device uses the Apple Account that originally obtained the app.
Privacy
DropClear does not require a microphone recording or account for its core sound sessions. Review the DropClear Privacy Policy for local processing and diagnostics details.
What to include
Include the DropClear version, iPhone model, iOS version, selected session or mode, whether Bluetooth was connected, whether sound or haptics were missing, and the exact steps that produced the problem.
Contact
Email azanjani@me.com. Support is available in English and Turkish. Do not send device serial numbers, payment details, or other unnecessary sensitive information.