Support Center

Support that starts with the right product.

Choose an app for focused troubleshooting, permission guidance, privacy information, purchase notes, and the details needed for a useful support request.

Choose an app Email support

Support is available in English and Turkish. Sensitive information should be removed before sending.

Product support

Choose the product that needs attention.

Each support page covers the most relevant troubleshooting steps, privacy link, App Store information, and what to include when reporting a problem.

7 support pages

Apple-native intelligence workspace
In development

Upcoming product

LocalML

Help with intelligence availability, conversations, documents, visual context, voice, projects, memory, local storage, exports, permissions, and privacy controls.

IntelligenceAvailability, language, resources, and device support.

WorkspaceChats, projects, documents, voice, and artifacts.

Local dataStorage, deletion, permissions, and diagnostics.

Open LocalML Support Privacy Product page

Published

DropClear: Water Eject

Sound output, Bluetooth routing, media volume, haptic feedback, session behavior, safe device positioning, purchases, and persistent speaker problems.

Best report: iPhone model, iOS version, selected session, Bluetooth state, and whether sound or haptics were missing.

Open Support Privacy

Published

Watch Audio Player

Audio transfer, Apple Watch connectivity, playback, file compatibility, local storage, offline listening, purchases, and Family Sharing.

Best report: iPhone and Watch models, iOS/watchOS versions, file type, file size, and the failed step.

Open Support Privacy

Published

Converter One

Unexpected results, source and target units, regional formatting, decimal separators, search, favorites, settings, and offline use.

Best report: entered value, both units, displayed result, expected result, region, and app version.

Open Support Privacy

Published

BMI Checker Plus

BMI calculations, measurement units, history, Apple Health permissions, hydration, notifications, widgets, exports, and optional sync behavior.

Health note: the app is a general utility and does not provide diagnosis or treatment.

Open Support Privacy

Published

World Guide App

Destination content, maps, weather, images, optional location, favorites, network access, and time-sensitive travel information.

Best report: destination, affected feature, connection type, permission status, and a redacted screenshot.

Open Support Privacy

In development

Solira Health

Apple Health permissions, health logs, reminders, widgets, voice, assistant review flows, local data, safety guidance, and privacy controls.

Health note: remove private medical details from screenshots and support messages.

Open Support Privacy

Before you send

A useful report is specific and safe.

These three checks reduce follow-up questions and help protect your information.

Describe the exact path

Write the steps in order, what appeared, what you expected, and whether the issue happens every time.

Include the environment

Add the app version, device model, operating-system version, permission state, and relevant file or unit details.

Remove sensitive content

Do not send passwords, payment card information, private documents, personal audio, or unnecessary health information.

Direct support

Still need help after checking the app page?

Use the app name in the email subject and include a concise, reproducible description. App Store payments, refunds, and purchase history are managed by Apple.

Email support Privacy Center